Q: What is your return and refund policy?

A: We want you to feel confident shopping with Glam Duchess. If your item is eligible for return, you may request a return within 14 days of receiving your order, subject to our Return & Refund Policy. Items must meet the return conditions outlined in our policy. For full details, please visit our Returns & Refunds page.

Q: How do I check the status of my order?

A: Once your order has shipped, you’ll receive a confirmation email with your tracking information. You can use the tracking link in that email or visit our Track Order page to follow your delivery.

Q: What if my item arrives damaged or incorrect?

A: If your order arrives damaged, defective, or incorrect, please contact our Customer Care team as soon as possible. Include your order number and photos of the item so we can review the issue and help arrange the appropriate resolution.

Q: How can I contact Glam Duchess?

A: Our Customer Care team is here to help with questions about orders, shipping, returns, or our products. Simply visit our Contact Us page and send us a message. We’ll get back to you as soon as possible.


Q: How do I place an order?

A: Simply choose your favorite piece, select any available options, and add it to your cart. When you’re ready, proceed to checkout to enter your shipping and payment information and complete your order securely.

Q: How long does shipping take?

A: Estimated delivery times are typically 3–7 business days for U.S. domestic orders and 10–17 business days for international orders. Delivery times may vary depending on your location, carrier, customs processing, and other circumstances. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your delivery.