Return & Refund Policy
At Glam Duchess, we want you to feel confident with every purchase. If your order isn’t quite right, we’re here to help.
Returns
We accept eligible returns requested within 14 days of delivery.
To qualify for a return, your item must:
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Be unused, unworn, and in its original condition
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Include its original packaging
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Show no signs of wear, damage, alteration, or use
To request a return, please contact our Customer Care team at Info@glamduchess.com within 14 days of receiving your order. Please include your order number and the reason for your return.
Returns sent without first contacting us may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
Any additional items marked Final Sale at the time of purchase are also not eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photographs of the item and its packaging
Once we review your request, we’ll work with you to determine the appropriate resolution, which may include a replacement or refund.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If an item arrives damaged, defective, or incorrect and your claim is approved, Glam Duchess will assist with the appropriate return or replacement arrangements.
Original shipping charges are non-refundable, except where required by applicable law or where the issue resulted from an error on our part.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of packages that cannot be tracked.
Exchanges
We do not currently offer direct exchanges.
If you would like a different eligible item, please request a return for your original purchase and place a new order for your preferred item.
Order Cancellations
If you need to cancel an order, please contact us within 12 hours of purchase.
We’ll do our best to accommodate your request. However, once an order has entered processing or has shipped, we may no longer be able to cancel or modify it.
Need Help?
If you have questions about a return, refund, or your order, please contact our Customer Care team at:
Please include your order number whenever possible so we can assist you more quickly.